WINDOW CLEANING MAGIC LLC Service Terms

Payments

WINDOW CLEANING MAGIC LLC accepts checks or credit cards for payment. Work is invoiced and payable either immediately after completion of the work, in person, by mail, or digitally through our email invoice. We are a small business. Prompt payment is important to us If we do not receive payment within seven days of the invoice date, we reserve the right to impose a Late Payment Fee. If the account remains unpaid after 30 days it will be sent to collections.

Contracts and Scheduling

Oral contracts are typical in our industry. Once an estimate is accepted, either orally or by email, the job will be scheduled. If the client needs to cancel a scheduled job please give us at least 48 hours' notice. If there is not enough notice and the client is a “no show”, then the client will be billed a $150.00 + tax Re-scheduling Fee. We know people have busy schedules and can forget our seasonal bookings. However, missing an appointment can drastically affect other appointments on our schedule. We do our best to remind clients of upcoming appointments. So, please understand that this fee doesn’t even begin to cover the inconvenience for us and other clients. To avoid the fee please make an effort to keep your appointment. On the other hand, Oklahoma weather is not always conducive to our services. WINDOW CLEANING MAGIC LLC reserves the right to reschedule any job jeopardized by rain, strong winds, or just plain “Bad Weather”.

Liabilities

WINDOW CLEANING MAGIC LLC is fully Licensed, and Insured for your peace of mind and protection. However, accidents can happen. If any unanticipated property damage should happen or, if the client is not happy with the agreed-upon work, we will do our best to find a mutually agreeable resolution. We stand behind the quality of our work and strive for long-term employment by creating happy and satisfied clients.

Bookable services

Please note that the charges for our bookable services do not include deep cleaning. If you want the windows to be added to the service, there will be an extra charge. If your windows are extra dirty, there may be a need to remove the extra build-up and grime that accumulates on them.

Window cleaning services

Regular exterior cleanings are recommended to prolong the life of your windows. If your windows haven’t been cleaned in a long time pre-existing scratches may become visible after an initial cleaning. More than likely, they have been hiding under years of dirt and were left by a painter or previous window cleaner. Years of hard water buildup, corrosion from pollution, and seam failure in thermal paned windows can be revealed after an initial cleaning. We recommend replacing windows that have seen this kind of abuse and or neglect. We also do our best to make the client aware of damaged windows. Due to the large expense of replacing scratched windows, WINDOW CLEANING MAGIC LLC will not accept employment from anyone who will not indemnify and hold harmless WINDOW CLEANING MAGIC LLC

Sometimes delicate older panes of glass can break while being cleaned. If such a situation were to happen, we would do our best to replace the broken pane/panes & glazing. If the broken pane is too large for us to replace then, we will need a 3rd party estimate from a window installation company. After which, we would promptly take care of the damage.

Window screens

Over the years screens tend to fall apart from weathering or abuse. Therefore we do not take responsibility for damaged screens due to prior neglect. If damage occurs to a newer screen that is our fault we will do our best to repair it for free. WINDOW CLEANING MAGIC LLC will not accept employment from anyone who will not indemnify and hold harmless WINDOW CLEANING MAGIC LLC.